FAQs

Does Glass Depots offer a warranty of its products?

Truthfulness is our policy. Each product we offer carries a separate warranty. Once installed (shower doors, thermal units, etc.) we will stand by our installation for a period of one year. The product itself will carry a manufacturer’s warranty against defect for 1 to 5 years, depending on the product. Any offer of a life-time warranty from another company in the glass industry is merely a sales pitch. Please see our Warranties page for product-specific information.

Why do edges of a mirror turn black?

Most often it is in bathroom mirrors where moisture and contaminates in the air attack the silver backing causing discoloring and flaking. Soapy water or incorrect cleaning liquids accumulate on the edges of the mirror eroding the backing.  At Glass Depots we try to avoid the deterioration by sealing the edges of the mirror.

What thickness is appropriate for a glass tabletop?

If you are looking to protect the top of a item such as a dresser, dining room table or coffee table with a glass tabletop, we recommend 1/4″ thick annealed glass with a polished edge.

What is the difference between tempered and annealed (regular) glass?

Tempered glass is a safety glass used in doors and windows where safety is a concern and is stronger than annealed (regular) glass.  It is manufactured by heating and then rapidly cooling the glass.  This cooling process causes the outside surface to form a hard “skin” which is up to 4 times stronger than annealed glass of the same thickness.  When broken, it shatters into small, less harmful fragments.

What does it mean when there is fogging between the panes on my window?

All insulated units will eventually fail.  Insulated glass (“IG”) is made using two pieces of glass bonded together with a spacer creating an air space in the center that produces the insulation. Even when properly installed, heat, cold, expansion, contraction, uv-rays and moisture eventually cause seal failure.  Glass Depots provides a limited 5 year manufacturer’s warranty.

Can I place on order for glass over the phone?

Yes.  Unless you are needing glass cut to a specific pattern, you just need to provide us with dimensions and thickness of glass.

How do I pay for my order?

To place an order we require a 50% deposit.  You can pay by credit card, check or cash.  The balance of the order will be due once the order is completed.

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