Our Covid-19 Response

September 10, 2020
Posted by: Kimberly Ponto

Due to the risks associated with Covid-19, we have a number of procedures and protocols in place to ensure the health and safety of our staff and customers.

Curbside Pickup

In order to reduce the number of people entering our building and limit interactions between customers and staff, we’ve implemented curbside pickup for customers picking up completed orders. Upon arrival, customers can call our office staff at (919) 255-9898 and a member of our team will bring the order outside and place it in a safe location for the customer to retrieve or we can load it directly into the customer’s car with no direct contact.

Social Distancing

During the pandemic, we have developed systems in order to maintain social distancing between our staff members. All of our office staff have their own private office and we communicate as much as possible via online chat and phone calls, maintaining appropriate distance when we talk face to face.

In our showroom, we have procedures in place to make sure that we can continue to serve our customers’ needs while maintaining a minimum of 6ft distance.

We require anyone entering our showroom to wear a mask and gloves for the protection of our staff and customers alike.

We’ve rearranged our workshop to allow a minimum of 6ft distance between workstations so that our glass cutters and builders can continue their work safely.

Staff Temperature Checks and PPE

We check every staff member’s temperature each morning before the workday begins and send anyone with an abnormal temperature home immediately.

Our office staff is required to wear masks and gloves at all times when outside of their private office spaces.

Our shop workers and installers are required to wear masks and gloves at all times while in the workshop or at a customer’s location.

Showroom Disinfecting

Each morning, we disinfect our showroom regardless of who may have entered the previous day. After any customer visit to our showroom, we disinfect again.

 

We will continue to monitor the ongoing Covid-19 situation and update our policies accordingly.